Privacy Policy for abu77 Players

abu77 takes the privacy of its players seriously. This Privacy Policy describes how abu77 collects, uses, stores, and shares personal information provided by users of the abu77 platform at https://abu77.app. It applies to all players based in Bangladesh and covers all interactions with the Platform, including account registration, deposits, gaming activity, and customer support.

By accessing or using the abu77 Platform, you consent to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please do not use the Platform. We encourage you to review this policy periodically, as it may be updated from time to time to reflect changes in our practices or applicable law.

abu77 collects personal information that you provide directly, as well as information generated automatically through your use of the Platform. The categories of information we collect include:

• Identity information: full legal name, date of birth, gender, and nationality provided during account registration or KYC verification.
• Contact information: email address, phone number, and residential address used to communicate with you and to verify your identity.
• Financial information: payment method details (bKash account number, Nagad mobile number, Rocket or Upay details), transaction history, deposit and withdrawal records. Full payment credentials are processed through secure third-party gateways and are not stored on abu77 servers.
• Gaming activity: game history, wagering records, session duration, bet amounts, bonus claims, and any interactions with games on the Platform.
• Technical information: IP address, device type, browser type and version, operating system, referral source, pages visited, time stamps, and clickstream data collected automatically when you use the Platform.

We collect only the information that is necessary for the purposes described in this Privacy Policy. We do not collect sensitive categories of personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required by law or regulatory obligation.

abu77 uses the personal information we collect for the following purposes:

• Account management: to create, maintain, and administer your abu77 account, including processing your registration, verifying your identity, and managing your account preferences.
• Payment processing: to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods, and to maintain accurate financial records.
• Fraud prevention and compliance: to detect, investigate, and prevent fraudulent transactions, money laundering, and other prohibited activities; to comply with applicable anti-money laundering (AML) and know-your-customer (KYC) obligations.
• Platform improvement: to analyse Platform usage patterns, identify technical issues, improve game performance, and develop new features based on how players interact with the Platform.
• Customer support: to respond to your enquiries, resolve complaints, and provide assistance through our 24/7 support channels operating on Bangladesh Standard Time (UTC+6).
• Responsible gaming: to monitor gaming activity for signs of problem gambling and to enforce responsible gaming measures including deposit limits, session reminders, and self-exclusion requests.

abu77 does not use your personal information for automated decision-making or profiling that produces legal or similarly significant effects on you without your explicit consent.

abu77 processes your personal information based on one or more of the following legal grounds:

• Contractual necessity: processing required to perform our contract with you, including account creation, payment processing, and provision of gaming services.
• Legal obligation: processing necessary to comply with applicable laws, including AML regulations, KYC requirements, and obligations to regulatory and law enforcement authorities.
• Legitimate interests: processing for our legitimate business interests, including fraud prevention, platform security, responsible gaming enforcement, and Platform improvement, provided these interests are not overridden by your rights.
• Consent: where you have given specific consent to a particular use of your personal information, for example opting in to receive promotional communications. You may withdraw consent at any time by contacting support.

abu77 does not sell, rent, or trade your personal data. We may share your information with third parties only in the following circumstances:

• Payment processors: we share necessary transaction data with bKash, Nagad, Rocket, Upay, and other payment providers solely to process your deposits and withdrawals. These providers operate under their own privacy policies and are not permitted to use your data for any other purpose.
• Game providers: game studios such as Pragmatic Play, Evolution Gaming, and Spribe may receive session and wagering data necessary to operate their games on the Platform. This data is governed by those providers' own data agreements.
• Legal and regulatory authorities: we may disclose personal information to law enforcement agencies, regulatory bodies, or government authorities where required to do so by law or in response to a valid legal request.
• Service providers: carefully selected third-party vendors who assist with platform operations, such as hosting, analytics, fraud detection, and customer support tooling, subject to strict confidentiality agreements that prohibit them from using your data for any other purpose.

In all cases where we share data with third parties, we require those parties to maintain appropriate security standards and to use your information only for the specific purpose for which it was shared. We do not permit third-party use of your data for independent marketing or profiling.

abu77 handles all payment transactions via secure, third-party payment gateways including bKash, Nagad, Rocket, and Upay. Full mobile banking credentials, PIN numbers, and one-time passwords are entered directly on the payment provider's own interface and are never transmitted to or stored on abu77 servers. abu77 retains only the last four digits of a mobile number or account identifier, the transaction reference number, the amount, and the timestamp — the minimum information necessary to maintain accurate financial records and to process withdrawal requests to the correct account.

All financial records relating to your account — including deposit history, withdrawal history, and bonus transactions — are retained for a minimum of five years from the date of each transaction. This retention period is required to meet our obligations under applicable financial regulations and to resolve any disputes that may arise.

abu77 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device when you visit our site. We use three categories of cookies:

• Essential cookies: required for the Platform to function correctly. These include session cookies that keep you logged in during a gaming session and security cookies that protect against cross-site request forgery. Essential cookies cannot be disabled without breaking the Platform's core functionality.
• Analytics cookies: used to understand how players interact with the Platform — which pages are visited most, where users drop off, and how long sessions last. This data is aggregated and anonymised; it does not identify individual players.
• Preference cookies: used to remember your Platform settings such as language preference, notification settings, and interface customisations, so you do not have to re-enter them on every visit.

You may manage cookie preferences through your browser settings. Please note that disabling cookies other than essential cookies may affect the performance of certain Platform features. abu77 does not use third-party advertising cookies or tracking pixels for cross-site advertising purposes.

abu77 retains your personal information for as long as your account remains active and for such periods thereafter as are required by applicable law or are necessary to fulfil the purposes described in this Privacy Policy. The following general retention periods apply:

Account and identity data is retained for a minimum of five years following account closure to comply with AML obligations. Transaction records are retained for a minimum of five years from the date of the transaction. Support correspondence is retained for two years. Where a legal claim has been made or is anticipated, relevant data may be retained for longer until the matter is fully resolved.

abu77 implements a range of technical and organisational security measures to protect your personal information against unauthorised access, disclosure, alteration, and destruction. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, access controls that limit data access to authorised personnel only, regular security audits and vulnerability assessments, and secure data storage practices with encrypted backups.

While abu77 takes all reasonable steps to safeguard your personal information, no method of electronic transmission or storage is 100% secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, abu77 will notify affected users as required by applicable law. If you suspect any unauthorised access to your abu77 account, please contact our support team immediately at [email protected].

As a player on the abu77 Platform, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all verified requests within 30 days.

abu77 will verify your identity before processing any data rights request to ensure that personal information is not disclosed to or acted upon by an unauthorised person. We aim to respond to all requests within 30 days. Where a request is complex or numerous, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reasons for it.

The abu77 Platform is strictly intended for adults aged 21 and above. abu77 does not knowingly collect personal information from individuals under the age of 21. If we become aware that a person under 21 has provided personal information to abu77, we will take immediate steps to delete that information and close the associated account. If you are a parent or guardian and believe that your child has registered on the Platform, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

abu77 may update this Privacy Policy from time to time to reflect changes in our data practices, the services we offer, or applicable law. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, provide additional notice to registered account holders via in-platform messaging.

Your continued use of the abu77 Platform following the posting of any changes to this Privacy Policy constitutes your acceptance of those changes. We encourage you to review this page periodically to stay informed of how we protect your information. If you have any objection to any change in this Privacy Policy, you should stop using the Platform and contact our support team to request account closure.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way abu77 handles your personal data, please contact our support team. We are available 24 hours a day, 7 days a week, on Bangladesh Standard Time (UTC+6), and aim to respond to all privacy-related enquiries within 30 days.

Email: [email protected]